KFC ******* and not so finger licking good!!

Order food on their delivery app on the 29th and after my card was debited for R148.90 the app crashed. When opening the app again the items ordered was still in the shopping cart, I checked it out and my card was debited again! I phoned the customer care line and after trying to speak to various *********** agents i was told that the firts transaction never created a order so the debited amount will be credited within 48 hours. I then waited for my order paid for double at that stage to be delivered, after an hour I phoned again and had to explain my situation again to various *********** agents, and was told that it is now to late and that I will most probably not receivemy order. On the 30th Saturday I phoned again and was told that a case will be opened and I will receive a call back to confirm. Monday the 1st I phoned again and the sam empty promises. So the final outcome is, it is the 3rd today and I received no food no call and no credit on my account. I have been ****** of R297.80 and they just can't be bothered.