KFC the Ridge Shallcross

KFC Shall Cross On Sunday, I called KFC Shallcross at the Ridge to place an order that I intended to pick up. I spoke to Nokwanda. I arrived 30 minutes later to collect my order, and when I got there, I provided my name and stated that I was there to pick it up. A lady informed me that I needed to place my order using the online machines. I explained that I had already called to place my order. She went to the back to speak with Nokwanda, as I had mentioned my conversation with her regarding the order. When she returned, she said I needed to tell the cashier my order again, which made me think that my order hadn't been placed in the first place.

Feeling frustrated, I decided to walk out because I didn’t see the point in calling ahead if I still had to wait and place the order again. The teller suggested that I had taken too long, but that was not the case, I was there within 30 minutes, and they should have known my order if they had actually taken it. They should have informed me that they don’t accept phone orders, and I would have understood.

I was sick and had two toddlers waiting in the car, so I opted for a McDonald's drive-thru instead. I will never buy from KFC again due to this poor customer service. I really dislike experiencing bad service.

Writing a review on google I received what looked like an automatic reply but I entertained it and responded. No apology pertaining to my complaint. All of a sudden after that response the case has been resolved. How? When I got no apology. Was the staff even made aware of this complaint I doubt it. Or I would have at least gotten an apology.