KFC The Bridge - What the heck is your problem?

Today i was at Greenacres, The Bridge Port Elizabeth to purchase chicken. a streetwise 2 for the lady at our offices whom, as favor, assisted me with cleaning. as i approached the sales tills, i have requested - a streetwise 2 - centre breast and side breast. the sales lady promptly told me that it is not the policy of KFC to give out 2 big pieces - i had then advised her that the business doesn't clearly state this - it clearly states on the adverti*****t that -"2 piece chicken and small chips" ( I googled this later - and was correct) - absolutely no indication of this. The sales lady at the till, then called her direct line, Yolande, who then advised me that it was a KFC policy. I then rep****, OK, and advised her that it doesn't make sense, but gave her my email and gave her my number, and requested that she show me where is this policy so that i can have it for viewing, so that i am aware of what my restrictions are whenever i go to KFC to pay their exorbitant, mostly poorly cooked streetwise 2 chickens. So Yolande goes ahead and calls her manager, Siphokazi, who then returns and says to me it is within their policy to only give 1 big piece of chicken with a small piece - i have then rep****, that is fine, you have my details, please provide me with this policy. she has then requested that i contact her head office, to which i rep****, no, it is not my duty to do so, to waste my airtime, when you weren't clear about your policy - which she was so willing to let me know about. Needless to say, i was done at this point, Siphokazi has then persisted and raised her voice, to which i then rep****, this conversation is over, cause i'm done with what i needed to say. She then shoved my contact details which was written on a page back into my hand, and said, i can go ahead and complain - gave me her name.

Needless to say, i was at a loss for words at her reaction and behaviour. maybe KFC is far too big to consider the possibilities of improving their service. Surely the hardest job is the one at Mc Donalds, but at Mc D's - the service has always be above 90% with the acception of incorrect order, but i have never to date received any form of rudeness or attitude from their staff. Surely a thing or two could be learnt from Mc D's - is my advice to KFC. To this end - i would like to know why isn't it clearly stated that you could only have 1 big piece and 1 small piece - at this branch? - if i do find that this instance, has created changes at other branches - i will no longer support this business. Surely my R400 per month will not dent your finances, but i don't need to have self esteem dented by unruly, incivil and disrespectful staff like Siphokazi.

I am very disappointed, because her attitude was such that, she wasn't interested in resolving the query that i had put forward to her.