KFC TAKES PAYMENT BUT DOESNT DELIVER

Ordered via app on 26 April. My card was debited & I was advised order was being processed & was given a timeframe for delivery. When I did not receive the order I called KFC support and was told that the order was not passed to the store. I was advised that payment would be refunded. I tried to re-order, again payment was taken but order not placed. Called KFC support again, agent couldn’t have cared less. Received reference for each call. Despite follow-up by me there has been no attempt by KFC to contact me. Payments made 9 days ago have not been refunded.