KFC TAKES MONEY, DOES NOT DELIVER AND DOES NOT ATTEND TO COMPLAINT EMAILS

On Sunday 05/12/2021 I used the KFC App to order a delivery. At 13:30 KFC deducted R 122.85 from my ABSA bank account. KFC never makes a mistake when taking ones money, of course ... But, I did not receive KFC's normal tracking sms's. I then phoned Ferndale outlet on *** and spoke to Itabiseng. She confirmed that they DID NOT get my order. I was not in the mood to fight with KFC at lunch time on a Sunday. I immediately placed another delivery order (Order number: Marius***). This, the second order, was delivered as promised. I just needed a refund / voucher for my first delivery which did not take place. As their Call Centre was not taking calls at the time, I sent an e-mail to ***. Ms. Amanda Makele rep**** to my e-mail, gave me a case number (CAS-810371-C2Y0P3) and promised to investigate. In fact, a second case number (CAS-815174-L0D3N4) was later on issued. Not sure why. Eight (8) days later on 13 December 2021 I sent a follow-up e-mail to *** requesting feedback on the progress made with my query. NO REPLY E-MAIL & FEEDBACK WAS RECEIVED. On 17 December 2021 I sent a SECOND FOLLOW-UP e-mail to ***, again asking for feedback. Again, NO REPLY E-MAIL & FEEDBACK WAS RECEIVED. Then I tried to report the matter to the SA Franchise Association, but KFC is NOT REGISTERED with this consumer protection body/institution. Not sure why, though ... Tomorrow (5 January 2022) it will be A FULL MONTH since my complaint and still I am waiting for a MASSIVE INTERNATIONAL FRANCHISE to attend to my complaint. It is not about the money, but the unwillingness of KFC South Africa to assist! I thought KFC SA was committed to basic customer service principles, not even thinking of adhering to standards such as ISO9002??? Question is, will anything happen after this? I doubt, but I have to try!