KFC TAKES MONEY DOES NOT DELIVER

CAS *** CAS *** Ordered via app 26 April, payment taken, order not placed with store. After speaking with delivery support I re-ordered. Again, payment taken, order not sent to store. Have followed up via app re. refund several times, a telephone call to KFC support on 8 May was disconnected by the agent. No feedback from KFC and no refund 2 weeks later. Does KFC make a habit of taking customers’ money and not delivering? I have noted the volume of complaints on various social media. KFC does not seem to want to hear complaints - the complaint form does not accept the suburb name or postcode.