KFC take your money

On Thursday 02 May 2024 at 5pm i ordered KFC on the Qskip (collection) app Order Number: 111709 to collect from the store. On that day there was strikes happening in and around East London but the app said open and i placed my order and made payment with the card. i went to collect from the store only to find that they were closed and no one around. i sent a message on the app support later that evening as the money has been deducted from my bank account. i then went on Saturday 04 May 2024 to the store and requested to speak to the person in charge she contacted the customer service so i could speak to someone who said it will take between 7 to 14 working days for my money to be refunded into my account. i am very annoyed as i understand that there are challenges out of our control but the fact that you have a system that you should have called the customers that placed these orders on Qskip the following day when you returned to the branch but instead you take my money and i have to run around checking what is happening. this is disgusting service and i am sure that i am not the only one who has this challenge. i have received numerous sms's but still no resolution as to the lengthy process i have to wait to be refunded what about my time and petrol and bank charges. Why could they not do the refund on my card that i paid with simple now i must wait for my refund if i get it who knows.