KFC stupid process and bad customer service

I placed an order on the kfc app. My order got cancelled because they were unable to find a driver. Why accept online orders when they know they don’t have drivers available. What sucks is that I called customer service and they told me my refund will take 7-14 days. I wanted my food or money back so I can re order using another app and they told me there’s nothing they can do that is the process I must wait for the turnaround time for my money. It’s cold and raining in Cape Town I even offered to go to the store to go pick up the order they couldn’t call the store and get that arranged. I placed this order for my kids now no food arrived and I’m waiting 7-14 days to get my refund. This is a very stupid process and upsetting. I called customer service to lay a complaint nothing was done because the only solution I wanted was my money or food they couldn’t do either