KFC stole our money

Sunday 26 April 2024 at approximately 20:05 we ordered at KFC Verwoerd Park, Alberton on the self service monitors. We paid via debit card. The purchase went off from our Bank account but did not show on KFC ordering monitor. The cashier then explain they have a problem with their self service monitors communicating with their ordering computer. She asked us to order at the counter however we objected as there was no out of service signs on the self service monitor and questioned what happened to our money that was deducted from out bank account. We were hungry and it being late, we ordered and paid at the counter. Bongy Sibiya the shift manager was called and asked us to bring proof from our bank to show the money was paid to KFC. We comp**** an on Tuesday we went back and the manager Lindiwe Vilakazi made copies of the Bank statement, asking for ID and contact number saying Head office will get back to us before the weekend get back to us. Costing us money and bank charges as we had to travel up and down. Today being Sunday a week later and the issue has not been resolved. It is sad that in this poor economic climate and with modern technology no one corresponded with us from KFC Head office or at Verwoerdpark. KFC has lost a loyal client.