KFC STOLE MY MONEY!!

9th of April i ordered 5 meals for R290,60 at 17:57 direcrly from the KFC app and it gave me an option for delivery. After selecting all the necessary requirements it asked me how i would like to receive my order whether outside my gate or by my doorstep. It then proceeded to payment and everything was approved and i received a notification from my app saying the payment has gone through. When i go back to the app it tells me its sorry it cant process my order, AFTER IT HAS TAKEN MY MONEY!!! It didnt even give me an order number. I call the manager from KFC TECHNOPARK EMALAHLENI and he lets me know that theres nothing he can do, he asks me to forward him proof of payment on whatsapp i send it through and i call him back and he tells me that he could try and do me a "favour" but theres no one that can deliver for me. As hungry as i am i suggest he trys and gets a bolt to come deliver and he then drops the phone on my ear. I call customer care over and over and over to explain my situation and it keeps putting me through to the delivery and i waited on the line continuously for up to half an hour or longer. I then got through to an Ayanda and she took my card number and my contact details and an sms would follow shortly and they would refund me. Im still waiting for that sms till now. Today (10 April) around i call customer care and i get through to a Mbongeni Mncube and he puts me through to delivery after waiting for a while it drops so i call again and a lady picks up and she doesnt even give me the time of day she puts me through to deliveries without listening to what i had to say. I drop and i call again and the same lady picks up i had to hassle with her inorder to get her to listen to me and even then tells me its not her problem and she cant help me because its not her department and puts me through to deliveries. Mind you i went to bed on an empty stomach with my kids last night. I call again for the last time and Mbongeni Mncube picks up again and gives me their email address and tells me to send them an email. I was using my own money and airtime to call them to top it off they use landlines so it chows alot more and i have already spent more money than i had budgeted for. All i wanted was to buy a meal for me and my kids and this is what i have to go through.