KFC *****ing customers money and not providing food.

I placed an online order with KFC on the 25 December 2019. They took my payment via card and advised that I should collect the food at Grassy Park KFC before 7PM the evening. I arrived at KFC Grassy Park at 6:45pm, to find the manager standing at the door busy locking up. When I approached the manager to advise I am picking up an online order she advised they they closed at 5PM already, and that she do not know how the online facility could have processed the order. I then lodge a complaint via KFC website and was advised my money will be credited back to me. Up until today I have not received any money back, have not received any food and have not received any feedback. I have gone to Grassy Park KFC on multiple occasions and all the manager has to say is they have nothing to do with the online orders. She apparently called the finance department but every week it's a different story, we are told every week that we will get our money the following week, but till today none!

KFC when will you show up and pay back our money? Or has it been used for the KFC WEDDING?

VERY POOR CUSTOMER SERVICE FROM BOTH THE ONLINE STAFF AND MANAGEMENT AT GRASSY PARK KFC.