KFC STANGER HULLET STREET

This does not even deserve 1 star. I have been to KFC STANGER at 11:00. I checked into the bay at 11:10 as it was curb side pickup. I waited for 15 minutes and then I tried to call but as usual no-one answered. I was not dressed appropriately to go inside the store. As I am waiting I notice a customer in the drive through parks his car and goes to the window to leave his wrong order which was supposedly mine. I saw him angrily rushing inside the store to get his order. I then phoned customer care because I have been waiting for 20 minutes now. I explained to customer care what happened and she also tried calling the store but then no-one answered. The call got cut as I was waiting for her. She did not even bother calling me back. I called back and spoke to someone and she told me that my order has been picked up. The call got cut again and she did not even call back. So much for being in the customer care department. I had to hoot for the security to come to the car and I asked him to call someone to assist me. Poor man, he came to assist not even the staff. He spoke to some of the staff that looked but ignored. Eventually a lady came to us asking us if we need assistance. We asked to see the manager. He came and we explained to him what happened. This is now 50 minutes as I am talking to him. App says waiting period is 3 minutes but here I waited so long. If staff has no proper customer etiquette then management should get new staff as there are plenty of people looking for jobs who will actually take their job seriously. Furthermore how was my order given to someone else? when I added my car make, car colour and registration number, this shows that there are *********** people working there whom does not know how to read.