KFC staff and their supervisor

Sunday the 15th September 2017, went to KFC Mount Ayliff in the Eastern Cape, it was rather a very chilling night, when I get there the aircorn is at zero degrees Celsius and directed straight to the clients way, I get there everybody is complaing about this, so I ask the security at the door to switch it of or at least make it warmer, he refused then I asked the lady who was serving me she refused point blank, I was left with no choice but to call the manager or the shift supervisor so I did and some lady came with a tag that reads team member and I reiterated that I need to speak to someone senior on the shift she laughed at me and said I may speak to her, I then insisted a lady by the name of Gugu finally came through and I explained what had happened and to my surprise she just laughed at me and left me standing there and few seconds later I was called names like "cima layita" translated in English as on and off, I was very disgusted and felt shame for myself as well.

Can we please get answers from them as in why clients are being laughed at and sadly I'm not their only laughing stock, they laugh at everyone who complains knowing that Mount Ayliff is a very small town and complaints don't reach the highest level of management at the top of KFC.

Thanks