KFC Springfield Rude *********** Manager Sifiso

I go to the KFC in Springfield at 11:36 To collect an order I placed via the Mr D app. At the store a male tells me to go outside to the small window to collect and I was confused so I double checked and he says yes go outside. The same male was busy talking to the other females and laughing. When I go outside 2 females question me and say to me give me your phone let me check, a phone is a personal item and should not be handed to anybody so I gave them the name as they did not ask for any other the details after a while it became frustrating and I asked to speak to the manager. The same male that sent me outside shows up and says to me what are you here for and I explained to him that he was the one that sent me to the window that I was there to collect an order which should not be done outside he then says give me an order number which nobody else asked for HIS NAME WAS SIFISO. He gives me an excuse saying that it was a delayed delivery so my question was it was a collect order not a delivery how could it be delayed. He was arrogant and rude and when I questioned his services he offers no remorse or any solution or anything of the sort all he says was I'm sorry it's a misunderstanding which is absolutely unacceptable as he is more interested in laughing and being friendly with the staff instead of ensuring customers have good service.