Kfc Soutway mall Dbn experience unacceptable

I am writing to express my disappointment and frustration with my recent experience at KFC SOUTHWAY MALL DBN. 21 OCTOBER 2024

Issue:

I paid for my meal using my bank card, but the cashier claimed the system went offline and requested cash payment instead. I was assured the initial transaction did not go through. However, upon checking my banking app, I discovered the amount was reserved for KFC.

When I returned to the store, the manager refused to reimburse me, requesting a bank statement instead.

Concern:

I find this experience unacceptable and demonstrate poor customer service:

1. Inefficient payment processing 2. Misinformation provided by staff 3. Unwillingness to resolve the issue promptly