KFC Southdale is useless!!!

We walk into the KFC and there is literally one person in front of us. We get to the cashier and she takes our order (So far so good). For me it was a double crunch meal and for my other colleague is was a fully loaded box meal. My other colleagues (3 x of them) decided to order separately. We see that all of your staff behind the counter, 2 x of them are quite overwhelmed when customers start queuing to order their food. The time is 12pm, when people usually want to eat lunch. From this point, people started to queue up waiting for their food after paying... Food that would never arrive... Only after there was a near mutiny in the store from people waiting over 30min for food, did KFC staff members start surfacing out of the little hiding places at the back of the store. The one lady though it would be a good idea to collect all the till slips from all the customers waiting for food, shuffle them and then guess which slip belonged to which patron. I eventually asked for my money back, as did several other patrons. Needless to say, I fully support KFC employing local staff, but there is a serious lack of training and I would make sure that someone is sent there to investigate