KFC South Africa Now Delivers Bad Service To Your Doorstep!!

<p>At 6:30pm on Sunday night we decided to order KFC for dinner. We called the KFC closest to us(15mins away) on Francois Road in Glenwood- the call was picked up by the KFC Call Centre. The order was taken and we were given the option for KFC to deliver. We opted for delivery and were told the order would be delivered in 45mins. At 7:40pm nothing arrived. We called the KFC Call Centre and were told "Wait, the food is coming." We waited again. 15 Minutes later we called the KFC Call Centre again. When we asked for the lady we spoken to, we were told "She is no longer on duty." I explained that was unacceptable. Suddenly after complaining, we were put through to same lady again. She said, "I was in the parking lot, but I'm back on duty." I explained the food had not arrived. She said she would find out and call back. At 7:56 the KFC Call Centre phoned back to say the driver would arrive shortly. The driver eventually arrived at 7:59pm. I walked out to meet the driver. I explained the order was delayed and we would need to make sure that after such an extensive delay, the order was correct. I walked in, checked the order, walked out to pay- and the driver was gone! At 8:04pm I immediately called the KFC Call Centre again to report the driver was gone. I told them our security guards were instructed not to open the gates again. At 8:17pm, at his own leisure, the driver returned, honking his horn. He was not allowed in. At 9:14pm KFC Francois Road called stating they wanted to send the driver back again. We explained that would not be allowed- and that we demanded to speak to the store owner. We were told "This store owner has nothing to do this." I explained that we wanted to speak directly to the owner or KFC Head Office. The phone was hung up by the caller. At 9:35pm we received a call from a Simone, who refused to give her full name as "It is the policy of KFC not to give our information." I told her that this was strange, as KFC has my full name, phone number and address. Simone who said she was the KFC Call Centre Manager said she would call back but never did. First thing at 7:24am this morning KFC Francois road called. At 8:24am KFC called again demanding payment. At 8:26am we phoned KFC Complaints department and reported this incident. We were told this was "unacceptable" and would have a response within 24 hours. Since that call we've continued to receive harassing and demanding phone calls to our family from KFC on Francois Road demanding payment. The full amount being demanded: less than R200. This is KFC at work. It has been more than 24 hours now and still no clear response from KFC Customer Care/Complaints. Clearly they've investigated, found we were right, and decided as a company to simply not respond... Thank you KFC South Africa.</p>