Kfc services and online is so dissipointing and NON EXISTING!!

Been waiting for almost an hour, and still no delivery, received an email saying order accepted, then i get a sms saying that the order is canceled and my money will be refunded up to 14 DAYS!!!!!!!!! I NEEDED FOOD DELIVERED!!!! and now i don't have enough for a new delivery!!!! Didn't even give me another change to opt for someone to collect it! What awful service is this???? Why have a delivery system, say its open, but have no service at all????