KFC service SHOCKING!!!

Ordered a 5+5 bucket, firstly the server didnt know what I was talking about and eventually after explaining to her she understood. I get to the pay window, pay and move on to the collection window. It's been 15 minutes of waiting for my food when suddenly someone decides to appear and tell me, they dont have Hot and Crispy chicken and I would need to wait another 15 Minutes for my food.

In this 30 minute experience the rest of my food is getting ice cold while I wait for them to prepare my order.

KFC are quick to make you pay but dont give a damn about Customer Service!!

This is DISGUSTING!!!!