KFC service is ****

I ordered one of their burger promotions online and made the payment. I went and collected the order at KFC Kraaifontein only to be told that they couldn't find my order nor could they confirm payment proof. The collection cost me both time and money since I was in an Uber and the staff /manager didn't even have the decency of apologising or even showing face. The service there is appalling and as is turns out so is the food.