WA
Waseela A

1 reviews | Active since Oct 2014

11 Apr 2016, 16:09

KFC Sea Point are time wasters

So it was a scorching hot day in Cape Town on Sunday 10 April and I decided to go to KFC to buy some desserts and refreshments, I placed my order with the cashier that had more make up on her face than zest for work, and after she still messed up my order, it was placed and I waited.....and waited.....and waited. I would have understood if the branch was busy, but it was not, and here I am, still waiting, 25 minutes passed and I was still waiting for 2 lousy sparkling krushers, 2 ice-creams and a bottle of cooldrink. When I enquired, the lady told me the order was not even made yet! How ridiculous!! I have worked for 10 years in the retail industry and it is disgusting to see the type of service you get elsewhere. I then cancelled my order and went to KFC Green Point where I was greeted with a smile and received the same order in less than 2 minutes!!

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Replies (1)
KFC
KFC's reply11 Apr 2016, 16:47
Official
Hello Waseela87,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,