KFC Scottburgh order preparations

On Monday 2026-03-16 at about 17:45 we went to Scottburgh KFC to buy dinner. Our order number was 1090 and we ordered a fully loaded meal and 10 hot wings. We received our food and went back to our holiday accomodation. My wife ate her mash and gravy and chips. She then put the burger and one piece of chicken in the fridge to eat the following day. On Tuesday 2026-03-17 she opened the box with the burger to find that there's no chicken (patty) on the burger. We send an e-mail to head office to inform them but up to now 2026-03-18 we didn't receive any response. The phone number of the KFC store where we bought the food is always engaged when we tried to call them. The overall service wasn't bad but if you prepare food make sure everything is there