KFC ****s and *******

The worst experience. I ordered online twice on 27th Nov and both my orders were cancelled due you not being able to find a driver. You then deducted from my account took the money and then I get an email my orders have been canceled and I will receive a refund within 72 hours it's now almost 2 weeks later and no refund. Your customer care is pathetic no help.. they then tell me it takes 14 days. Why put on the email 72 hours the money will be refunded. You inconvenienced me by not fulfilling my order and now you don't refund my money and tell me I must wait to see if it come 16th Dec