KFC Rondebosch I am demanding my money bac****

I ordered online at KFC Rondebosch, Western Cape for delivery to my place on the 6th July 2019. I paid a total of R134.80c and shortly received a confirmation email that my order was received and the money deducted from my account. I NEVER GOT MY ORDER BUT THE MONEY WAS DEDUCTED FROM MY ACCOUNT. I followed it up with the call centre and they gave me a case number 473922 and asked that I get in touch with KFC Rondebosch to let them know what happened and to get my refund back. I phoned and went, was promised that they would investigate but nobody EVER got back to me. The date is now the 30th July and i am fed up with calling and being promised that i will be called back. I am taking this claim further, since I did not receive any assistance from the call centre or from Rondebosch KFC. i am disgusted at this treatment and needless to say will never ever set foot or order from them again.