KFC Rivershed mall pathetic

I made an order online for 13 December 9:05am at Parys Rivershed Mall KFC.We received the food at 09:25am.Its totally unexpectable.Im on the road and in a great hurry thats why I made use of the app so I can just pick up the food and go.Not to wait an extra 20 min.Food were not prepare beforehand.I order 6 chicken nuggets and received only 4.We wanted to use the toilet and was told it was blocked so we waisted another 10 minutes looking for a bathroom.We wanted coffee and was told they don't have coffee but the machine was standing there.The wraps were also cold.Very unfriendly and unhelpful staff not really interested in helping customers.