KFC Riversands threats

complaint about KFC riversands, it’s convenient and close to my workplace and as of January they started treating us with a rude attitude due to the fact that we came in 15min before closing time and requested 5 piece chicken, they refused to sell to us but once we started recording the unfair treatment we received service. Today 27/02/24 we find ourselves there again and the manager along with other staff members ignored us, till one decided to help us, the manager then told them that we cannot pick our pieces on the special, we then proceeded to buy using the normal prices in order to pick our meat. After that the meat came back and had blood inside, Tokozani mentioned that he can’t do anything as the stove takes 36 pieces and that’s how it came out. They requested my personal information without explanation and he said he knows me from the incubation hub. They became rude and said that the meat was juicy and that’s how it goes as I took a video of the meat, everything changed that they do not know anything about the blood showing and they have no comment. they proceeded to threaten me saying I will be sued for taking videos of the interaction. This is both threatening and disappointing experience that’s seems to be reoccurring. Kindly assist as I do not know how to proceed with this as the manager is ignoring me and offers no assistance, he then asked that they take my registration number and I’ll receive a visit by my workplace by the big people.

Concerns

1.************** of customers arriving closer to closing times 2.Dismissive and rude attitude displayed by staff 3.Demanding personal information without reason 4.Threatening customers for documenting proof of service