KFC responds to complaints

I did the KFC satisfaction survey printed on your till-slip and KFC responded in less than 24 hours by giving me TWO calls. One from the manager and one from HQ to find out if the manager called me.<br> <br> I'm very impressed with this. Often it feels as if your complaints fall onto deaf ears, hence existences of services like Hellopeter.<br> <br> I'm happy to report this is not the case with KFC. They do follow up on their complaints received.<br> <br> Often we do not complain, we merely boycott a shop after receiving bad service, or we just complain to friends and family, other customers, not to the people who can actually make a difference. Or we feel that the surveys are merely paying lip service to customer satisfaction promises in codes of conduct.<br> <br> I believe that complaints are necessary where reasonable but that compliments are equally necessary when deserved.<br> <br> Well done Gerald Priest and KFC.