KFC Refund Process Delay

I made an online order for delivery on 26th June 2023. Money deducted but no order number. Immediately called Customer Care and they logged a case. I was told it will takes 7-14 working days. Called again 13th July, and was told it has been escalated to finance department. Called again 28th July and same finance escalation story. Asked the turn around time and the response was they can't give me a time frame. Such an inconvenience for a company i have never had an issue with ordering online. This is truly infuriating. I just want my money back!