KFC REFUND - CAS-***-V3C3N4 YUM:***

On the 20th October 2023 I ordered from the KFC app which was a family treat 10pc. I paid by card however i noticed KFC double debited me so instead of paying R328.80, i ended up paying R645.70. I immediately called KFC and told them. They delivered just the one family treat and advised me that they will refund me the R306.90. I kept calling them almost every second day however the customer service team were extremely poor and kept transferring me, kept putting me on hold and kept reassuring me they would refund me. Busisiwe Kubeka then then asked me to submit my bank statement showing the refund not in yet which I did. CAS-***-V3C3N4 YUM:*** was my reference. I kept calling and they kept telling me they will process the refund however to date, nothing has been received. I am very disappointed with the service from KFC. I think that they feel that if they just ignore me I will end up just forgetting about it. I am appalled with the service and will not support KFC going forward.