KFC raw food

Goodday,

I ordered 4 zinger wings, streetwise 2, 2 cokes, dbl colonel burger via Mr delivery on 08 July 2018 at 11:20am. Transaction number: DFD ********** R173.60 I am disgusted at the way the complaint is handled. I called ***spoke to Ketiwe Mthembu whom I believe her understanding of how to deal with a complaint is inappropriate and unprofessional, hence call was transferred to 2nd in charge Amanda Makele.

Amanda Makele explains to me that complaint should be logged with Mr delivery via the Mr Delivery app and I should await feedback. This entails me been hungry until someone attend to my complaint, absolutely ridiculous. How can you at KFC head-office not deal with a complaint directly. It is your product that you decided to send to me RAW (uncooked). As a consumer I would believe that the complaint is to the company the product came from and not who delivered it.

I then asked for a manager and as it is a business process, you don't have any Senior Managers or Team-leaders on Duty over the weekend. I have asked your 2nd in-charge to advise your team-leader Aneesa to call me on ********** 781 urgently.

As a due process I have logged my complaint with the consumer protection and hellopeter websites to indicate your inadequate approach to consumer resolution.

Thank you ********** ********** ********** 781