Kfc poor service

Order food online from kfc kollonade pretoria tonight paid online delivery they said will be in 30min. After 45 min no food came called the online number they couldnt find the order called the branch very ****y manager told me the order is out she didnt know where they were and when they will arrive. Said maybe another 20 min. I told her it is unexceptable because now it was already more than an hour from order. I called the online service again asked to be refunded. Now i.must wait 14days for my money to be refunded i told them its not a small amount i can not wait that long. I was offered a shop voucher after agreeing to it then the call centre agent said he first need to get approval from the team leader.... So why was i offered one if a team leader must first approve it ?i asked to speak to a team leader and he refused that i can speak to him. I also had to give my details and the order details more than once clearly not a compatant agents. I was told i will receive a sms with a voucher number but that didnt happen either. After an hour and 20 min and after i already cancelled the order i was called to say the food is at the gate that mean they were driving around with the food for more that 40min and they are 3km away from my home. Who wants food that is dispatched that long ago. From order to delivery to customer care centre poor poor service. Will never ever make use of their app again. The funny thing is some of the products you not allowed to buy in store only on the app but then u order online they take your money but never deliver the food. I also asked for details of the owner but they also refused to give that to me!! thank you KFC Kollonade for *****ing my money and left m family without supper tonight. Ps. This system dont allow you to go on without rating with a star they dont deserve even one star worst service EVER