KFC poor service and shop closed without online notice

I ordered food an hour ago to be delivered and paid online. When the food wasn't delivered I tried calling but the phone doesn't even ring... so I went to the shop even though I am not supposed to due to the fact that I am under covid 19 quarantine. The shop is closed due to water outage apparently but the website didn't say so. So I paid my only money for food I cannot get. So I phoned the customer support line and they told me it will take few days to refund me.