KFC POOR ONLINE SERVICE ~ BRIXTON

Item: KFC
Rating: 1
Author: Susan J

Good day

Last week friday my colleagues and myself ordered food via the KFC app. Our order amount was 234 which was deducted from my capitec bank account. We called kfc in brixton and they told us that they never received our order and told me to contact the kfc customer care, which i did. i spoke to about 4 people on friday which all gave me different excuses as to when they can refund me my money. Today is the 10th May i still have not received my money or at least the food. i find this service of kfc absolutely absurb. Ordering food online was suppose to make life easier but now it seems like they are ****ing us. im totally disgusted with kfc brixtons online service and the poor service of their customer care.

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Replies (1)

Susan J's updateReviewer Update

10 May 2022, 14:43

My name is Alison by the way. Amanda Makele was the person who sent me a reference . i called and they asked me to forward a email which they never rep**** to. Suddenly they cant find the reference that was sent to me from them. When i called in they told me that Amanda will report for duty after 10, When i called after ten they said after 1. Up till now no feedback. Stop ripping us off. KFC, such a big company with such a poor lack of service. The manager Alpheus of Brixton doesnt even have any sympathy to even assist in calling the call centre to follw up.

Susan J's update10 May 2022, 14:43

Reviewer Update