DV
Deborah-Jane Vos

1 reviews | Active since Aug 2015

29 May 2019, 15:13

KFC poor and disgusting customer service

I ordered lunch from KFC Maitland through Uber eats on behalf of our office on 29.05.2019. every single item in my order was incorrect. I spoke to the delivery man who said I need to take it up with uber eats, uber eats says I I need to take it up with KFC directly. I have tried calling KFC on ********** 099 8 times, the final time I attempted they finally answered, the call ran for 3 minutes, I could hear them working and talking in the background, however no one ever spoke on the phone or acknowledged that I was on the line. This type of service is not acceptable. This is the issues I had with my order: 1. Food was cold. 2. Ordered 2x Wrapsta box meals with Fanta oranges, received Cokes. 3. Ordered a streetwise 2 with pap & gravy. Specified that I wanted a side breast and drumstick, received a streetwise 2 thigh and drumstick with chips. 4. Order 2x streetwise buckets both with side breasts. The one bucket was half empty and the other was full, both had thighs and 1 zinger wing was missing in the one bucket. 5. 4 piece Dunked wings was ice cold.

6 meals were ordered and each and every one was wrong.

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