EC
Earvine C

1 reviews | Active since Mar 2009

11 May 2016, 18:48

KFC Pinehurst in Durbanville

<p>3rd times a charm... front end staff need quite a facelift. No really friendly and also not accomodate. Latest experience (2 previous ones but I'll spare the details) when standing in the que waiting for my order of 2 cones, zinger wings and virgin mojito. One customers enquired why lettuce was added when specifically asked and accepted that it would be omitted. Another had a wrong order in her take-away bag. On both there was the same reply - "you must check your order when you leave the counter". On my enquiry about the peppermint leaves omitted in my virgin mojito the response, "you can see there is one leave in there". The responses leave you stunned and absolutely dumb struck, you just need to get out of there before you say something you would regret later.</p>

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Replies (3)
KFC
KFC's reply12 May 2016, 07:22
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

EC
Earvine C's update15 May 2016, 10:10
Reviewer Update
Just received a call from the Branch manager (Leani) - I think it was well explained and the apology was genuinely sincere and fully accepted by me. Thanks to KFC Franchise for their follow-through attitude to make a customer's voice and concern is heard. On dealing with customer queries? - Big thumbs up!
KFC
KFC's reply16 May 2016, 12:02
Official
Wow great service!!! Thank you for taking the time and sharing your pleasant experience with us. We are so glad to hear you are pleased with the service you received in store. This is truly the type of customer service that we promote in stores we will be sure to pass your comment over to our head office and the franchise owner.