KFC Pietermaritzburg (Commercial Road) - Bad Customer Service

KFC Pietermaritzburg (Commercial Road)

We waited in drive-thru queue for 25 minutes, 10 minutes before closing (21h00) and 15 minutes after (21h15), the door was already closed to the restaurant. So we went straight to the drive-thru. We were told by one customer in front of us at 21h00 that the restaurant no longer had meat, so I asked him why was he telling us instead of the restaurant telling us, he said he doesn't know. So we proceeded with the queue until the order speaker at 21h15 were we were told the restaurant was closed and the meat was finished. We asked why were not told this way before we got there, we cannot turn back as there were already about four cars behind us. Were asked some questions and they didn't answer answer us instead closed the speaker. We proceeded to the pay and collection windows, they closed them on us. So it was about 3 cars before us and about four cars behind us who received bad service from the restaurant franchise. A horrible way to treat people who waited for service, they could have sent someone to tell us that they were closed/no longer had meat so that so many cars don't queue for nothing, wasting fuel and time. I hope more of us report this kind of service.

Good luck rescuing that franchise after tonight's incident, poor customer service.