kfc phoenix plaza-no customer service

i odered a zinger burger meal along with other meals from kfc phoenix. i was told that there the zinger fillet is not ready and i could choose another burger or i can wait for 6 minutes for the fillet. I told the staff that was taking the order down that i would wait the 6 minutes as i wanted the zinger burger. She then asked me what sauce i would like and i rep**** thati want the zinger sauce. order was processed and in under a minute i was served my meals. i then drove back home and upon opening up the meals i found that the burger was a colonel burger with mayo. i immediatley contacted the store and there was no answer. i contacted them literally 3 times and everytime there was no answer. i then contacted the kfc customer service line who assisted me and told me that i must email them the photo of the burger together with the reciept of which i did. my case was resolved by the customer care line and i recieved a call with an apology and i recieved an sms stating that i should go back to kfc phoenix to pick up my free meal because of the inconvience. the free meal consisted on a zinger burger with zinger wings. i then went to collect my meal but i was given a hard time by the manager that was on duty. he refused to issue the meal to me stating that in order to get my free meal i should have kept the old incorrect burger in the freezer and then brought it back. i then advised him that i was not told that i needed to do that. had someone advised me i would have gladly done that. the manager on duty then stated that he needs to contact his senior manager and will get back to me. he then came back stating that i would only get the zinger burger and will not issue the zinger wings to me. whilst in the store i contacted the customer care line and agent Lebo assisted to and advised me that the manager on duty was not supposed to do this to me and if possible can i hand my phone over to the manager so he could speak to him. Lebo spoke to the manager on duty and still he refused to listen. i waited in the store for approximatly 15 mins and then left and drove back home. lebo then contacted me about approximatly an hour later and i told him that its too late as i am already home and that is such an inconvienance. i used my airtime,data and petrol only to be treated in such a manner. i cant understand how the manager on duty refused to listen to the customer service consultant. i suggest that you send your managers on training and have them treat customers with respect just like the way Lebo did. Thank you Lebo for assisting me the best you could unfortunatly i cant say the same the manager on duty at kfc.