KFC Phillip Nel Park.
<p>3 June 2016. Tonight will be the 4th time the waiting time for delivery will exceed 2hours. When the delivery was made I was told it would take 35 to 40 minutes, it has been 2 hours and after a number of phone calls I am still waiting for a feedback from them which THEY PROMISED to me. I find this completely unacceptable being a few minutes late is one thing but 2 hours is not. Also, when the call center phone the store to enquire about late deliveries false information is fed to them like the customer was phoned and explained that the delivery will be late when in actual fact no phone calls was made. I EXPECT THIS TO BE ATTENDED TO BY KFC HEAD OFFICE AS THIS IS A RECURRING OCCURANCE.</p> <p> </p>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
