KFC Pavilion Bad Costomer Experience

I ordered a Fully Loaded Box Meal with Colonel Burger and Regular Buddy from KFC Pavilion on 19 July 2025. My customer experience was awful because of the bad service. I placed my order using one of the "Kiosk" machines inside the fast food restaurant and for some reason the lady at the till decided to print my receipt with my request and told me that she was required to print the paper receipt from her till when I already had a digital receipt in which case I accepted her response. I observed my order move from "Still Coming" to Come Get It" on the monitor but when I approached to collect my food my order number 2177 was moved back to "Still Coming" que on the monitor. I asked the woman without a name tag when all her colleagues had name tags the reason for that and her response was when the order was not collected it was moved back to "Still Coming" que on the monitor. I moved back when that happened as I thought that it might have been a mistake, waiting for my order to be moved back to "Come Get It" que on the monitor but it just miraculous disappeared from the "Still Coming" que on the monitor. I also asked the woman without a name tag to give me back my money if my order was not available but she ignored me and wanted to nowctake my paper receipt that she printed without my request from me. My response was that KFC already has a receipt on their system as my order number appeared on the monitor before it was miraculously removed prior to being given my food. Eventually the name tag less woman came back with my food after I had placed my order on "Kiosk" 30 minutes ago. The woman was rude too. There was a woman bearing a shift supervisor name tag by the name of Sanele if I'm not mistaken who asked me what happened and I explained the details but when I asked the name tagless was I didn't get any response. This was by far the worse KFC experience I've ever received.