KFC PATHETIC SERVICE!!!

I'm really disappointed with the service I have received from KFC, I have communicated with colonel on Twitter, I have emailed KFC customer service, I have called them, I don't know what else should I do to get my money back.

I'm so frustrated at the service that I have and keep receiving from KFC. I have been calling almost every 2 days to follow up on a refund.

I made the purchase via the app at Brackenhurst KFC on the 12 and 13th September respectively and I only received a pop-up message on the app that the order couldn't be processed a refund will be processed. To date I have not received my money.

Not only that, the call center service agents having 10 different information under 1 case no 7473??Which is really frustrating. I'm told my query was sent to the H/O on the 18 September... Yet they still haven't processed my refund.

The requirements called for by each service agent are different. Both Thobile Msibi and Portia are very rude and don't have a clue on what customer service is about. I was asked to send my proof of payment which I did send my bank statement and every possible screenshot to help your team investigate and pay me back my money.