KFC Outlet in Greenfields off Settlers Road East London Horrible Service!

Good Day. On the 02nd April 2018 at approximately 11:10, I entered the KFC Outlet in Greenfields off Settlers Way in East London to order a meal. There was 1 person in front of me. I waited on average 5 minutes before I was attended to which I did not mind. After waiting a further 15 minutes for my order, I approached the staff member who took my order & enquired as to the nature of the delay. She informed me that her manager, Tobela Wesi, only placed 1 staff member at the front desk to take & deliver walk-in orders. During this time, there was a constant & steady flow of cars going through the Drive-Through as this section was fully staffed. I then asked to speak to the manager, Mr Wesi, who just stared at me while I complained about the service to him. Without saying a word, he went into the kitchen & returned with my order which was not to my satisfaction. The Zinger Wings were tiny & extremely crispy due to them being over-fried & the one piece of chicken (a keel) looked like a small nugget. I refused to accept it. He then took my slip & then went to the till to issue me with a refund without my permission. When I told him that I have already waited for close to a half an hour for my order, all the while cars were steadily moving through the Drive-Through, he walked away from me. I then got in my car & drove to the Drive-Through with my slip in hand. When I got to the collection window, I asked to speak to the Manager again. He refused to come. I then got out of my car & called for him. Again he refused to come. The lady at the Drive-Through window then all of a sudden told me to go park my car and wait for my order. At this stage I was ready to explode & promptly refused. After 8 minutes the manager came & gave me my order. At this stage the Drive-Through was backed up with cars & angry customers. I am so disgusted with the service I received by the KFC Greenfields Branch off Settlers Way In East London & especially the Manager Tobela Wesi. This has also been without a doubt the lowest point of my customer experience of any KFC Outlet ever. This specific outlet is constantly out of stock i.e. no Soft Serve or machine in need of maintenance, no Zinger Sauce, No Zinger wings, constant waiting time for orders. Customers are told to wait 5 minutes for an order that takes 10 minutes or longer. Chicken which is either not fresh depending on the time of service (usually around midday) or very small. I am constantly complaining to them that I am not prepared to pay R45 for 8 Zinger wings that look tiny crisps of chicken bones. Our take-away orders are packaged with (for example) multiple Street Wise meals & when we get home we find either there is only 1 serviette or only a single or no salt sachets. On the 29th Mar 2018, this specific outlet in Greenfields only opened at 11:30 with a notice stating that they were having a meeting. Please bring this to the attention of their management or franchise owners in an effort to address all these issues. My family has no other option now but to drive the extra distance to an alternate KFC Outlet due to their very poor service.