KFC Ottery

This review is about my experience with their head office handling my complaint.

We bought a 15 piece bucket at their Ottery branch here in Cape Town.

We ate and discover we only got 13 pieces. The balance was meant to be my husband's lunch for his shift the Sunday.

I did an online complaint that Saturday evening.

Then I get this Tuesday the 26th May: Our KFC Team are unable to reach you. KFC CAS-***-H3M7X5 is closed for now. Please contact us on ***.

So I do a second complaint because no one called me and spoke to me. Someone did call but dropped the call and I have no idea if it was KFC calling me that 1 time.

Anyways, I then do a 2nd complaint saying that they should call me. I'm the consumer. Infact they have my number as far as I know customer service is about being proactive and having the difficult conversation. Unless things have changed and I have to spend my airtime to explain to them their error?

Anyways, I get 2 or 3 more of those text messages and at this point, I'm like just call me or email me and tell me to collect the 2 pieces.

I'm not happy with the their lack of communication or the AI robotic text messages. People feel more valued when there's human interaction. Just call me or just keep the 2 pieces that I could have split between my two kids.

Why send extra text messages. Is it just to make sure that whoever checks, sees that so many text were sent and I failed to you back. Like some kind of reverse psychology?

Just terrible customer service. Really terrible.