KFC Ontdekkers Road revamp made service awful

<p>I have been living in the same house for over 20 years and the KFC accross the road from me was fanastic. family mebers not in the area would drive out to come to this one (KFC on ontdekkers road - Opposite BP Garage) as service was great food was fresh and fast.</p> <p>it then closed for a few months, from September 2016 if im not mistaken to Feb 2017. they reopened and how things have changed. its convenient for me as i have a small daughter and if she would like something we sometimes just walk.</p> <p>if you order at the counnter, on average you wait 25 minutes - from the time they take your order, not if there is a line they seem to be extremely understaffed or preoccupied or maybe even just extremely slow. and its not like its coming out of the cooker as twice the food was rock hard the way it had been standing. if you go to the drive through its much worse and you are trapped and have no choice but to wait. they are constantly out of stock on almost everything you order, no ice cream, no krushers, no cheese, no burgers, no wings, everytime i have been there since it opened whatever i have ordered has had to be changed as they would not have it. then you wait and wait and like i said the way the drive through is positioned you cannot get out if there is a car in front of you.</p> <p>last night i wanted to order somethign about 9pm, i was at the drive trough. i waited at teh drive through for 10 minutes. i then eventually hooted as no one was at the window and the place seemed deserted (this is 24 hour kfc mind you) and eventually the cleaner dropped her mop to come to the window and attempt to take my order. i tried to order but the lady searched for a further 5 minutes trying to find the " crinch burger" on the till. eventually called for someone else to come who then took a slow stroll towards the window - at that point i decided that i would rather not order and would rather leave - happy no one was in front of me.</p> <p> </p> <p>my concern is how did it go from being a great KFC that people would travel to get to, to suddenly the worst and last place you could think of to go to? the revamp surely should have made it exciting and fresh and very ready for custoers again? it just seems as if management should step in now</p>