KFC only interested in your Money!

Dear Service Team This morning(24th May 2024), I was just a pensioner on his walk which had a basic need to use the bathroom. The waiter who promised to fetch the key returned to inform me I can only use the bathroom if I purchase something.I was schocked at this response and disgusted after all the support I have given KFC throughout my lifetime. If this is your company policy, please confirm via email that the public may be notified via social media platforms in case they run into a similar issue.If this is not your policy,l expect minimum a written apology from the branch concerned, which is the Brackenfell KFC in Old Paarl Road. I reported the incident the same day, received one response from Thokozani Mahlangu the 27th May and some SMS late at night saying they cannot reach me even though I repeatedly request a response via email. This service request was subsequently closed. Reference Number: CAS-***-N2S0T5 Date: 27-May-2024 1:38 PM Subject: Dissatisfied Customer Experience