KFC Online, worst site and customer care service

Placed an order on 29th of January 2022, payment done, no order received. Been sending emails, phoned them, I have a case no, (Cas 917635-L4V7H0) their customer care phoned me 3 weeks afer my first email, with great promises, and every time they say my money will be back in my account within 3 to 5 days. It's been a month, still nothing. Do not use KFC online, because you will not get your food or money back.