KFC online took money and never delivered and then a few days after that they deducted more money without my permission.

On Friday the 26th I have made a order with kfc at 16:58. It was said via the app my food will be delivered to me by 5:20 I have waited outside our office while getting texts it's on its way nothing pitched up I've been waiting till 8:30 and no food. I then went to the store to be told that they don't do deliveries and it goes to online and they send out drivers, I have paid a amount of R193.60 on the 26/02!2021 . I was told my money will be reversed I then called the Saturday and was told the reverse can take some time. The advisor suggested a voucher of R200. 00 I accepted the voucher and she said I will receive it shortly. I checked my email no voucher I have called kfc and the advisor Sunday told me they will escalate it I have never received a call back I told myself that guess what I am not going to spend any more time and airtime to get this resolved. I then went on my banking app and noticed that today thee 03/03/2021 I had another card payment to kfc of the amount of R193. 60. This payment I have not ordered food or authorized anything it's disgusting that kfc takes money from my bank account without my permission it's ***** and they are being theifs the bank said that they can't reverse that. I have R386.60 that was taken from me with no food that I have received, I spoke to customer service and they said that it's a technical issues cummon really now I just want my money back as Friday I had to uber to thee kfc store that costed me 70 till kfc and 70 back. It's my money and by law kfc has no right to take my money from me and not give me what I wanted it's unfair .i will never in my life buy things from kfc online