KFC online sucks

I am highly disappointed with KFC. I made a purchase online for delivery from KFC town centre only for it to be cancelled as no delivery driver was available then did the same promenade kfc also cancelled as no delivery driver available. I understand that was out of their control but why should I wait 7 to 14 working days to get my money back witch is over R700 if it was not my fault that they dnt have sufficient delivery drivers. I was irate and called their custom service where the 1 consultant told me I need to wait as that is their policy, so no care that the customer now not only didn't not get the ordered supper but that I didn't have money to buy something else as I didn't get my refund back as yet. Then another consultant gives me false info saying she will email my bank with an authorisation number that they can use to release my money immediately only for me to waste more money in airtime and the bnk tells me that KFC knows that is not how it works and I will now have to wait 10 working days for the bank to release that money. Defs not buying online again as they dnt notify u before hand that if they dnt have a driver they will just hold into ur money. A better customer service solution would be to then give my money back in cash frm these stores and they wait for money to get back to them. Service was pathetic from the stores and their customer service call centre aswell cause now no1 can assist me