KFC Online services no good!

Good day! I placed an order via the KFC Online portal on Sunday, 27 March 2022. My first order did not go through however money was deducted from my bank account. When I went back on the online portal the food was still sitting in the cart, thus order was not processed. My husband went to our nearest branch and I had to re order the same order and he paid instore.

I have emailed KFC Customer Care 3 times already. No response. I just want my money back!