KFC Online ****

On the 1st of December i placed an online collect order from KFC online, upon arriving at the store to my suprise the store was closed. Following morning i call the customer care line and was assisted by Thobile who assured me my money would be refunded in 72 hours. Next day i phone again to check if how far is my refund and again i spoke to Thobile who now said the the refund will take 14 days and that was just ridiculous so i asker to speak to her manager and she put me on hold for almost 20min and i had to drop the call and call again only to find the agent was working from home but i did speak to someone who assured me my money will refund promptly.

So on the 16 i went to KFC Broad street because that where i had orded and i received a rude and *********** mananger who just wouldn't assist, i had to call their customer care again whilst in store and explain my situation and only than i received an sms saying the money will refund in 48hr. After 48hr called the customer care again and was met with another *********** agent who promised to call back and give me feedback and needless to say i have yet to receive and feedback.