KFC ONLINE POOR SERVICE

I am really not happy with KFC's online service. I placed an order at 19h44 for dinner and they said delivery will be in 30 minutes( paid with card online). It's now 21h10 and I still haven't received my order.

I called the on the support line. The lady on the delivery team said the she received feedback that the drivers stopped delivering at 19h30 and I placed an order after that time. Wasn't the system suppose to prompt me about that before approving me to place the order and making me wait for close to 2 hours? It took me to wait and decide to call to find out about that.

I also called the support line once again and the lady on the customer care team hung on me. I am really not a happy customer KFC. This is not how customer's should be treated